Terms and Conditions
Welcome to our community, We appreciate you signing up with us.

We are Gaines Global Limited, operating under the name Gaines Foods. Our office is located at 2A Grantham Road, Bradford, West Yorkshire, BD7 1RQ, United Kingdom.

Please read and understand this agreement carefully. By placing an order with us, you accept the terms outlined in this document. This agreement governs your use of our website and any orders you place with Gaines Foods.

Our Delivery Service
When you place an order with us, we make every effort to ensure your delivery is completed as promised, following the guidelines set by our shipping partners, including DHL, DPD, and FedEx. The delivery fee added to your order depends on various factors, such as the total value and weight of your items, as well as your chosen delivery time and date.

If anything is missing from your order, please contact us, and we will do our best to resolve the issue. However, please be aware that circumstances beyond our control—such as delays from our delivery partners, national postal strikes, adverse weather conditions, or other unforeseen events may affect the delivery times provided by these partners.

We are not responsible for delays caused by incorrect address details provided by customers. It is your responsibility to ensure that the delivery address is accurate and that someone is available at the specified location during the designated delivery window. Please note that we cannot be held liable for any issues related to missed deliveries, particularly for perishable goods like fresh or frozen items.

If you request that your delivery be left unattended at your address by DHL or any of our third-party couriers, we cannot accept responsibility for any issues that may arise from leaving the package unattended. This includes, but is not limited to, theft, tampering, contamination, or any temperature changes that could affect items that require cooling or freezing.

PRODUCT AVAILABILITY & SUBSTITUTIONS
Sometimes, an item you order may be unavailable. If we cannot fulfil your entire order, we will try to substitute it with the closest available product.

PAYMENT METHODS

We accept payments through Apple Pay, Google Pay, and credit or debit cards. If your payment method is declined, we reserve the right to seek collection for any outstanding amounts. You will be responsible for any associated fees, including legal and collection costs, in the event of a payment failure.

INTELLECTUAL PROPERTY
All content on our website, including design, text, graphics, software, and interfaces, is owned by Gaines Foods or is properly licensed to us. You are allowed to view this content only to place an order. Any attempts to save, collect, modify, or distribute this content are strictly prohibited. Gaines Global Limited and/or our third-party providers retain ownership of all materials, and you do not gain any ownership rights by downloading copyrighted content. We reserve the right to revoke access to the site at any time.

TRADEMARKS AND LOGOS
The trademarks, logos, and branding associated with Gaines Global Limited and our website www.gainesfoods.com are exclusively owned by us and may not be used without permission. Any other trademarks or logos present are the property of their respective owners. Your use of our site does not grant you any ownership rights to these marks.
By agreeing to these terms, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.

DATA PROTECTION AND PRIVACY
Your privacy is important to us. We are dedicated to protecting your data under the General Data Protection Regulation (GDPR). As the Data Controller, we collect and process your personal information to provide goods and services, while following strict data protection principles.

– We will explain the purpose of collecting your data before or at the time of collection.
– We will only use your data for the specified purpose.
– You have the right to access and manage your data, and we will implement appropriate security measures to keep it safe.

ACCOUNT INFORMATION
It is your responsibility to keep your account details up to date, including your name, payment information, phone number, and email address. You can update this information at any time when making a purchase. You agree not to provide false information and understand that you are fully accountable for the accuracy of your details.

YOUR RIGHTS
You have the right to receive products that match their description, are of satisfactory quality, and meet any specific requirements agreed upon before placing your order. Please be aware that the products you receive may vary slightly from the images or descriptions on our website. If you have any concerns about a product, please contact us at shop@gainesfood.com

ACCEPTABLE USE POLICY
You agree not to misuse our services or website in any way that violates local, national, or international laws.

DISCLAIMERS AND LIABILITY
We are not responsible for the content or availability of third-party websites. Any reliance on the information or materials provided by those websites is at your own risk.

The content on our website is intended for general informational purposes only, and we disclaim any liability for any discrepancies or reliance placed on it. If you have questions about a product, please feel free to contact us.

Using our website and services is entirely at your own risk. Our site and services are provided “as is” and “as available.” We do not guarantee that functionality will be uninterrupted or error-free.

JURISDICTION AND APPLICABLE LAW
The courts in England will have exclusive jurisdiction over any disputes related to your visit to our website or use of our services. If a dispute arises, you agree to submit to the jurisdiction of the courts of England and Wales.

CHANGES TO THIS AGREEMENT
Gaines Global Limited may update this agreement at any time by posting the revised terms on our website. The updated terms become effective immediately upon posting. By continuing to use the site, you agree to be bound by these revised terms. We encourage you to review this page periodically for any changes.

If you no longer wish to accept these terms, you may terminate your acceptance by emailing us at shop@gainesfood.com and discontinuing your access to our website.